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Winning Negotiation Techniques For Executive & Leadership On Case Management Courses Help Boost Skills Of Officers At Social Welfare Department

To further develop skills in negotiation, a total of 32 members of staff of the Social Welfare Department (SWD) nationwide, converged at the EDC Hotel and Residence to attend the Winning Negotiation Techniques 

for Executive and Leadership on Case Management courses which began yesterday.

The six-day event organised by the School of Applied Psychology, Policy and Social Work (PSP) and the Social Welfare Department was aimed at providing new input in facing challenges as a leader.

The opening ceremony of the event was officiated by the Director General of the Social Welfare Department, Dato' Zulkiply Ramli, accompanied by the Dean of SAPSP, Assoc. Prof. Dr. Azniza Ishak.

Yang Berbahagia Dato' Zulkiply in his speech said that organising such courses was considered a bold shift made by the department in order to prepare the members of staff at the department to face challenges, as the nation headed for the developed nation status.

"If we do not make this shift, then we are not doing enough preparation to serve or deal with various parties.

"Members of staff at the department are aware of the constant need to deal and negotiate with people, so we need to have the necessary skills to deal with this group of people as it is part of our job," he said.

He expressed hope that the course could maintain as well as upgrade the skills of the officers at the department so that a more positive attitude could be formed.

Meanwhile, the Dean of SAPSP Assoc. Prof. Dr. Azniza said the course which was the brainchild of the Director General of the department was aimed at equipping the staff with the skills needed by a leader.

She said UUM and the Social Welfare Department could share knowledge and expertise in the field of negotiation and leadership.

Yesterday morning, the course began with a session entitled 'Leadership Fundamentals for Managers' conducted by UUM Vice-Chancellor, Prof Dato' Seri Dr Mohamed Mustafa Ishak.

Also present were State Directors of the Social Welfare Department, Social Welfare Department and UUM members of staff.

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